Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@qflexzone.com. Please note that returns must be sent to a designated fulfillment facility. We will provide the exact return address after your return request has been reviewed and authorized.

If your return is accepted, we will send you instructions on how and where to send your package. Customers are responsible for covering the return shipping costs for standard returns. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at support@qflexzone.com.

Damages and issues

Please inspect your order upon receiving it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right.

Please include your order number and a clear photo or video of the defect, damage, or incorrect item in your email so we can review your request as quickly as possible.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods, custom products, special orders, or personalized items.

For hygiene and safety reasons, we cannot accept returns on beauty, grooming, and personal care tools that have been opened, used, or are no longer in their original packaging, unless the item arrived defective, damaged, or incorrect.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us at support@qflexzone.com if you have questions or concerns about your specific item.

Final sale items are not eligible for return only if they are clearly marked as “Final Sale” on the product page before purchase. Gift cards are non-returnable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.

United Kingdom 14-day cooling off period

If the merchandise is shipped to the United Kingdom, customers may request to cancel or return the order within 14 days after receiving the item, subject to the return conditions stated in this policy.

As above, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank, credit card provider, or payment provider to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@qflexzone.com.