Shipping policy

QflexZone offers Free Tracked Shipping to our primary international markets: the United States, United Kingdom, Canada, and New Zealand. We work with reliable global logistics and fulfillment partners to help ensure your order is delivered safely and efficiently.

Processing Time 

All orders are processed within 1–3 business days after payment confirmation. A tracking number will be provided by email once your order has been shipped. Tracking updates may take 1–3 business days to appear in the system after your package has been handed over to the carrier.

Estimated Delivery Time 

Estimated total delivery time, including order processing and shipping transit, is usually 8–20 business days for eligible shipping countries.

United States: 8–20 business days
Canada: 8–20 business days
United Kingdom: 8–20 business days
New Zealand: 8–20 business days

Please note that these delivery timeframes are estimates and are not guaranteed. Delivery may vary depending on product availability, customs clearance, courier performance, destination, and peak shipping periods.

Wrong or Incomplete Address

Please ensure your shipping details are accurate and complete at checkout. We are not responsible for delivery issues or lost packages caused by incorrect or incomplete addresses provided by the customer. If a package is returned due to an incorrect or incomplete address, we will contact you to arrange reshipment where possible. Additional shipping charges may apply.

Marked as Delivered, But Not Received

If your tracking status shows "Delivered" but you have not received your order, please first contact your local delivery provider such as USPS, Royal Mail, Canada Post, or the relevant local courier, to verify the delivery details. We also recommend checking around your property or with neighbors.

After doing so, please contact us at support@qflexzone.com with your order number and any relevant information. We will do our best to assist with a resolution. Refunds may not be available in these situations, but we will review each case individually.

Customs, Duties & Import Taxes 

Depending on your country, customs duties, import taxes, or other fees may apply upon delivery. These charges are the responsibility of the customer and are not included in the product or shipping price.

Refused or Unclaimed Packages 

If a package is refused by the customer or left unclaimed at a local post office or courier facility in the destination country, it may be returned, abandoned, or disposed of by the courier. In such cases, refunds or replacements may not be available, but we will review each case individually.

Where We Ship From 

To keep our prices competitive and offer free shipping, we work with a network of international fulfillment partners. Your order may be shipped directly from the fulfillment location that can process and deliver your item efficiently based on product availability and destination.

Need Help? 

If you have any questions about your order or delivery, please contact us at support@qflexzone.com. We’re here to help.